If You Are Injured
Seek medical attention immediately if you are injured.
If you are injured by or on a bus or a Dedicated Accessible Transit Service (DATS) vehicle, notify the Transit Operator immediately. If you are unable to notify the Transit Operator at the scene, you must call 311 or 780-442-4311 and ask to speak with a representative from Edmonton Transit Service (ETS). An ETS Inspector will contact you and conduct an investigation. The investigation result will then be shared with the City’s Claims Management section for claims purpose. If you are injured by or on a Dedicated Accessible Transit Service (DATS) vehicle and have not notified the Operator, contact DATS Community Relations.
Bodily Injury Claims
If you have sustained injury as a bus or DATS passenger, you may be entitled to payment of damage for losses, such as pain and suffering, if it was determined that the Transit Operator was negligent or held to be at-fault. Any determination of liability will follow an investigation of the incident by the Claims Management Section.
Should you wish to pursue a claim, visit Submitting a Claim for further information.
Section B Accident Benefits
You may be entitled to Section B Accident Benefits in accordance with the Alberta Standard Automobile Policy. These benefits include coverage for medical treatments and total disability benefits and are not dependent on whether the Transit Operator is negligent or at-fault. There are strict time periods to qualify for these benefits so it is very important that your injury be reported as soon as possible.
Visit Submitting a Claim for further information on Section B Accident Benefits.
Seek medical attention immediately if you are injured.
Whether you were a passenger on a Light Rail Transit (LRT) system or in an LRT facility, under the Occupiers’ Liability Act, the City owes a duty to every visitor of the City’s premises, including Edmonton Transit Service’s premises, to take reasonable care in all circumstances that the visitor will be reasonably safe in using the premises. Section 532(1) of Alberta’s Municipal Government Act also requires the City to keep the public places in a reasonable state of repair.
However, there can be exceptions to the above. Subsections 532(6) and (7) of Alberta’s Municipal Government Act indicate that the City is liable only if it knew or should have known of the state of disrepair. The City is not liable if the City took reasonable steps to prevent the disrepair from arising.
Bodily Injury Claims
If you have sustained injury when traveling on a Light Rail Transit (LRT) system or in an LRT facility, you may be entitled to payment of damage for losses, such as pain and suffering, if it was determined that the Edmonton Transit Service was legally responsible. Any determination of liability will follow an investigation of the incident or accident by the Claims Management Section.
Section B Accident Benefits do not apply to a passenger on the Light Rail Transit (LRT) system.
Should you wish to pursue a claim, visit Submitting a Claim for further information.
The Valley Line Southeast is a Public-Private Partnership (P3) and is operated by the consortium TransEd Partners. If you have sustained property damage or injury on or near a Valley Line Southeast train or LRT stop/station, please contact TransEd Partners for further information on how to submit a claim and the claims process.
LRT-Related Construction
Southeast Edmonton to downtown Edmonton
The construction of the Valley Line LRT project from Mill Woods to downtown Edmonton is complete. This project was built and is being maintained through a Public-Private Partnership (P3) by the consortium TransEd Partners. TransEd Partners will be responsible for ongoing maintenance and renewal of the infrastructure throughout the term of the operating agreement.
If you have sustained property damage or injury as a result of construction activity from this project, visit TransEd Partners for further information on how to submit a claim and the claims process.
West Edmonton to Downtown Edmonton
The extension to West leg construction started in 2021. It is being built as a Design-Build by Marigold Infrastructure Partners. If you have sustained property damage or injury as a result of construction activity from this project, visit Marigold Infrastructure Partners for further information on how to submit a claim and the claims process.
Other City-Related Construction
Section 532 of Alberta’s Municipal Government Act requires the City to keep every road or other public place in a reasonable state of repair. Under the same section, the City is liable only if it knew or should have known of the state of repair. The City is not liable if the City took reasonable steps to prevent the disrepair from arising. Under Section 530 of Alberta’s Municipal Government Act, the City is not liable for damage caused by a system of inspection and maintenance.
If you believe your vehicle has been damaged by City-related construction activity, we strongly recommend you first contact your insurance company as in most cases they will be able to assist you more quickly.
Should your insurance company feels that the City is responsible for your damage, they will pursue recovery, including your deductible, on your behalf.
Your claim will only be considered if it was determined that the City was legally responsible. Any determination of liability will follow an investigation of the incident or accident by the Claims Management Section.
Should you wish to pursue a claim, visit Submitting a Claim for further information. Visit also Claims Process for further information on what to expect when a City’s contractor was involved.
Seek medical attention immediately if you are injured.
Bodily Injury Claims
If you were a pedestrian, or an occupant (driver or passenger) of a private vehicle that was involved in an accident with a City-owned vehicle, including an Edmonton Transit Service bus and a Dedicated Accessible Transit Service (DATS) vehicle, you may be entitled to payment of damage for losses, such as pain and suffering, if the City driver or Transit Operator was held negligent or at-fault in the accident. Any determination of liability will follow an investigation of the incident or accident by the Claims Management Section.
Should you wish to pursue a claim, visit Submitting a Claim for further information.
Section B Accident Benefits
If you were a pedestrian, you may be entitled to Section B Accident Benefits in accordance with the Alberta Standard Automobile Policy. These benefits include coverage for medical treatments and total disability benefits and are not dependent on whether the City driver or Transit Operator is negligent or at-fault. There are strict time periods to qualify for these benefits thus it is very important that your injury be reported as soon as possible.
Visit Submitting a Claim for further information on Section B Accident Benefits.
If you were an occupant (driver or passenger) of a private vehicle, Section B Accident Benefits will be offered under the automobile policy of the private vehicle that you were in as it is a no-fault benefit.
Seek medical attention immediately if you are injured.
Under Occupiers’ Liability Act, the City owes a duty to every visitor of the City’s premises, including City recreation centres, to take reasonable care in all circumstances that the visitor will be reasonably safe in using the premises. Section 532(1) of Alberta’s Municipal Government Act also requires the City to keep the public places in a reasonable state of repair.
However, there can be exceptions to the above. Subsections 532(6) and (7) of Alberta’s Municipal Government Act indicate that the City is liable only if it knew or should have known of the state of repair. The City is not liable if the City took reasonable steps to prevent the disrepair from arising.
If you have sustained injury while in a City facility or on City premises, you may be entitled to payment of damage for losses, such as pain and suffering, if it was determined that the City was legally responsible. Any determination of liability will follow an investigation of the incident by the Claims Management Section.
Should you wish to pursue a claim, visit Submitting a Claim for further information.
Seek medical attention immediately if you are injured.
Under Section 6.1 of the Occupiers’ Liability Act, a person who uses a recreational trail for recreational purposes is defined as trespasser. Under Section 12 of the same Act, the City does not owe a duty of care to a trespasser unless the death of or injury to such trespasser is a result of wilful or reckless conduct of the City.
Should you wish to pursue a claim, visit Submitting a Claim for further information.
Seek medical attention immediately if you are injured.
Edmonton is known for its long winters. The City has the duty to make sure City owned sidewalks and roadways are safe. Due to the limited resources, the City is unable to provide ice and snow removal service throughout the entire city. Through Bylaw 14600, the City requires adjacent property owners to remove ice and snow from the adjoining sidewalks. For more information on our sidewalks in winter, visit Walking - Clearing Sidewalks.
Sidewalks on Public Utility Lots (PUL) rights of way (undeveloped grassland), walkways within park areas where no City programs are offered, or sidewalks adjacent to Municipal Reserves and Parkland are not cleared if they do not connect pedestrians to a major roadway or bus stop. This decision is made based on prioritizing the use of City resources.
Under Section 531 of Alberta’s Municipal Government Act, a person has 21 days from the date of the incident to report the damage or injury to the City. Under this section, the City is liable only if it is determined that the City was grossly negligent*.
If you have sustained injury as a result of ice, snow or slush, you may be entitled to payment of damage for losses, such as pain and suffering, if it was determined that the City was grossly negligent*. Any determination of liability will follow an investigation of the incident by the Claims Management Section.
*Gross negligence is a legal concept. Contact a lawyer for further details.
Should you wish to pursue a claim, visit Submitting a Claim for further information.
Seek medical attention immediately if you are injured.
Section 532(1) of Alberta’s Municipal Government Act requires the City to keep every road or public place in a reasonable state of repair.
All reasonable efforts to maintain our roadways, including sidewalks, are taken. However, given our limited resources, the City is in a position to repair the most serious hazards. Repairs of less hazardous conditions are conducted less regularly, or upon notification of the hazard by a citizen.
Under Section 532 of Alberta’s Municipal Government Act, a person has 30 days from the date of the incident to report the damage or injury to the City. Under this section, the City is liable only if it knew or should have known of the state of repair. The City is not liable if the City took reasonable steps to prevent the disrepair from arising. Under Section 530 of Alberta’s Municipal Government Act, the City is not liable for damage caused by a system of inspection and maintenance.
If you have sustained injury from tripping over an uneven sidewalk, you may be entitled to payment of damage for losses, such as pain and suffering, if it was determined that the City was negligent. Any determination of liability will follow an investigation of the incident by the Claims Management Section.
Should you wish to pursue a claim, visit Submitting a Claim for further information.
Seek medical attention immediately if you are injured.
Depending on where the slippery surface was located, the City has the duty to make sure city-owned premises and roadways are safe. The duty of care is stipulated under the Occupiers’ Liability Act and Section 532(1) of Alberta’s Municipal Government Act.
Under Section 532 of Alberta’s Municipal Government Act, a person has 30 days from the date of the incident to report the damage or injury to the City. Under this section, the City is liable only if it knew or should have known of the state of repair. The City is not liable if the City took reasonable steps to prevent the disrepair from arising.
If you have sustained injury as a result of slippery surface, such as an oil spill on the roadway, you may be entitled to payment of damage for losses, such as pain and suffering, if it was determined that the City was negligent. Any determination of liability will follow an investigation of the incident by the Claims Management Section.
Should you wish to pursue a claim, visit Submitting a Claim for further information.
Please contact the Claims Management Section if you are unable to find the answer in this section.
Phone: 780-496-7200
Hours: Monday-Friday 8am to 4:30pmEmail: riskmanagement@edmonton.ca