Person using an epark machine

EPark has new, easy ways to pay for parking either without an account or using the HotSpot app.

Tap and pay with your phone using FastTap, use the HotSpot Parking app, or pay online. Mastercard, Visa, Amex, Visa Debit or Debit Mastercard are accepted. 

You can use coins, Mastercard, Visa or Amex at EPark machines. 

The following cannot be accepted as payment:

  • Debit cards
  • Visa Debit or Debit Mastercard at EPark machines.

Rates, hours and locations vary depending on where you park.

Ways to Pay

Online

No Account Required

You will need to enter a zone number when starting a parking session online. Zone numbers are posted on on-street signage, as well as on the CurbIQ map.

Pay Online

HotSpot App

Account Required

Download at Google Play or the Apple Store. Select Edmonton as your location when you activate the app to pay for EPark. The setting also ensures those with funds from a deactivated MyEPark account can access them as a parking credit. If you had funds transferred from a former MyEPark account, you will need to use the email address associated with that account in order to see your credit. 

If you do not see a parking credit or have other difficulties opening or managing a HotSpot account, contact them by email at support@htsp.ca or call 1-855-712-5888.

Scanning QR Code

No Account Required

  • Pay for parking by scanning the QR code on signs posted in on-street EPark zones and parkades. Scan with your mobile phone the QR code on posted signs in the zone or on the front or sides of the EPark machine
  • Enter the zone number you wish to park in
  • Fill out the prompts for licence plate, length of time for parking and pay method and select the Pay button
    • A reference page of your parking session will appear with the option to have a one-time parking receipt emailed to you
       

Example of an EPark sign showing the QR code

Pay By Phone

You can contact HotSpot Parking customer service 1-855-712-5888 to have an agent set up payment on your behalf. You must have an account with credit card information on file as agents cannot accept credit card information over the phone. 

EPark Machine with Coins or Credit Card

No Account Required

These instructions are also provided on the pay machines.

  1. Remember your licence plate number
  2. Find closest EPark pay machine
  3. Enter your licence plate number
  4. Pay by $2, $1 or $0.25 coins, by credit card (Mastercard, Visa, Amex), or by prepaid gift card (Mastercard, Visa); please note that machines do not provide change or accept debit or Visa debit
  5. Select the time needed by using the + button or selecting Max Time 
  6. Press the green checkmark if you would like a receipt

A receipt is not required for your dash and your licence plate will be automatically registered in the system. If you need to add additional time to your parking session, use the same EPark machine where you made your initial payment.

To Make a Correction

Select the red X button to correct information entered within 30 seconds, including licence plate or amount paid.