Person using an epark machine

EPark has new, easy ways to pay for parking either without an account or using the HotSpot app.

You can pay for parking by:

Mastercard, Visa, Amex, Visa Debit* or Debit Mastercard*, or prepaid Mastercard or Visa gift cards** are accepted. 

* Debit cards are not accepted at EPark machines

** Gift cards may need to be registered through the credit card company’s website before the card can be used.

Rates, hours and locations vary depending on where you park.

Ways to Pay

Scanning QR Code

No Account Required

  • Pay for parking by scanning the QR code on signs posted in on-street EPark zones and parkades. Scan with your mobile phone the QR code on posted signs in the zone or on the front or sides of the EPark machine
  • Enter the zone number you wish to park in
  • Fill out the prompts for licence plate, length of time for parking and pay method and select the Pay button
    • A reference page of your parking session will appear with the option to have a one-time parking receipt emailed to you
       

Example of an EPark sign showing the QR code

Online

No Account Required

You will need to enter a zone number when starting a parking session online. Zone numbers are posted on on-street signage, as well as on the CurbIQ map.

Pay Online

HotSpot App

Account Required

Download the app from the Google Play or the Apple Store. Follow the prompts to create an account and enter your payment information.

Pay By Phone

You can contact HotSpot Parking customer service 1-855-712-5888 to have an agent set up payment on your behalf. You must have an account with credit card information on file as agents cannot accept credit card information over the phone. 

EPark Machine with Coins or Credit Card

No Account Required

These instructions are also provided on the pay machines.

  1. Remember your licence plate number
  2. Find closest EPark pay machine
  3. Enter your licence plate number
  4. Pay by $2, $1 or $0.25 coins, by credit card (Mastercard, Visa, Amex), or by prepaid gift card (Mastercard, Visa); please note that machines do not provide change or accept debit or Visa debit
  5. Select the time needed by using the + button or selecting Max Time 
  6. Press the green checkmark if you would like a receipt

A receipt is not required for your dash and your licence plate will be automatically registered in the system. If you need to add additional time to your parking session, use the same EPark machine where you made your initial payment.

To Make a Correction

Select the red X button to correct information entered within 30 seconds, including licence plate or amount paid.

Parking Disruptions

View disruptions and closures that may affect your access to parking at City zones and facilities.

Stanley A. Milner Library Parkade
  • Effective May 2, 2025, the parkade pedestrian and pedway doors will be locked from midnight to 6am. Call security at 780-496-2620 to access the parkade during these hours. Vehicle doors will operate at all hours.
  • Starting mid-April and ending by the end of July, access will be impacted due to the 99 Street Streetscaping and Waterproof Project, with the first phase . The parkade entrance at 99 Street, at the Citadel Theatre, will be closed, and portions of the first level will be unavailable for parking. The parkade’s entrance and exit at 100 Street will remain open.
EPark Machine Removals

Starting on April 14, 2025 the City began transitioning to a mobile-only parking payment system where all EPark machines will be removed.

Between March 31 - April 14, 2025, decals were placed on the front and sides of all EPark machines to notify customers that the machines are scheduled to be removed and inform people to pay online, or by scanning a QR code on a posted sign or downloading the HotSpot Parking app.

The initiative is part of the City’s effort to modernize its mobile infrastructure, focus on core services and maintain financial sustainability.