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The City apologizes for the inconvenience.
EPark allows customers to pay for City-managed parking stalls through the HotSpot Parking app, by scanning a QR code on signs posted in EPark zones or online.
Rogers Place event rates apply when there is an event at Rogers Place with an expected attendance of over 5,000 people. This applies to stalls from 97 Street to 109 Street and Jasper Avenue to 107 Avenue, and to the City Hall Parkade.
During these events, on-street rates vary from $3.50 - $4.50 per hour and parkade rates are $5.00/hour up to a maximum of $20/event.
Starting on April 14, 2025 the City will begin transitioning to a mobile-only parking payment system, and all EPark machines will be removed.
Between March 31 - April 14, 2025, decals will be placed on the front and sides of all EPark machines to notify customers that the machines are scheduled to be removed and inform people to pay online, or by scanning a QR code on a posted sign or downloading the HotSpot Parking app.
The initiative is part of the City’s effort to modernize its mobile infrastructure, focus on core services, and maintain financial sustainability.
No Account Required
You will need to enter a zone number when starting a parking session online. Zone numbers are posted on on-street signage, as well as on the CurbIQ map.
Account Required
Download at Google Play or the Apple Store. Select Edmonton as your location when you activate the app to pay for EPark. The setting also ensures those with funds from a deactivated MyEPark account can access them as a parking credit. If you had funds transferred from a former MyEPark account, you will need to use the email address associated with that account in order to see your credit.
If you do not see a parking credit or have other difficulties opening or managing a HotSpot account, contact them by email at support@htsp.ca or call 1-855-712-5888.
No Account Required
You can contact HotSpot Parking customer service 1-855-712-5888 to have an agent set up payment on your behalf. You must have an account with credit card information on file as agents cannot accept credit card information over the phone.
No Account Required
These instructions are also provided on the pay machines.
A receipt is not required for your dash and your licence plate will be automatically registered in the system. If you need to add additional time to your parking session, use the same EPark machine where you made your initial payment.
Select the red X button to correct information entered within 30 seconds, including licence plate or amount paid.
Any unused time from a parking session - whether paid via the HotSpot app, online, or at an EPark machine - is non-refundable. Refunds are no longer being issued for funds from the former EPark app, or for user error (such as entering the wrong zone number or license plate).
In the case of a technical error such as a duplicate payment while using the Hotspot App, scanning the QR code on a sign posted in a EPark zone, or the Online Payment Portal, please contact HotSpot Parking customer support.
Email: support@htsp.ca
Phone: 1-855-712-5888
Online: https://www.htsp.ca/contact
In the case of a technical error such as a duplicate payment when using an EPark machine, please contact EPark.
Email: epark@edmonton.ca
Phone: 311
Businesses or organizations can manage parking for their vehicle fleets or cover parking costs incurred by their staff through the course of their daily work. There are no subscriptions or fees with corporate accounts.
*You must register in Edmonton to prevent any membership costs.
Note: The yearly membership cost of $80 does not apply to Edmonton.
Contact support@htsp.ca if you wish to change administrators or delete an account.
No, separate parking administration emails are required for monthly and hourly parking corporate accounts. One email can only be used to create a single account, be it a user, city admin, bundle admin, corporate parking admin, or any other kind of HotSpot account
There is no formal park-a-friend feature in the HotSpot app, however under “Manage My Vehicles” users can add as many license plates as they wish.
Business areas must determine these conditions and apply them as required.
Parking administrators will have access to all parking history.
You can contact support@htsp.ca to delete your corporate account.
You can contact support@htsp.ca to change the Administrator.
No, please enable auto recharge to ensure there is sufficient funds in the wallet.
For questions about rates or parking issues.
| Telephone | In Edmonton: 311 Outside Edmonton: 780-442-5311 |
|---|---|
| Online | Contact 311 Online |
| TTY | 780-944-5555 |
| epark@edmonton.ca |
| support@htsp.ca | |
| Phone | 1-855-712-5888 |