EPark Parking

Notice: Stanley A. Milner Library Parkade

Be advised there is water leaking into the P3 level of the Stanley A. Milner Library Parkade. The level is still open and efforts are underway to clear out the water.
Access will be impacted due to the 99 Street Streetscaping and Waterproof Project, with the first phase starting mid-April and ending by the end of July. The parkade entrance at 99 Street, at the Citadel Theatre, will be closed, and portions of the first level will be unavailable for parking. The parkade’s entrance and exit at 100 Street will remain open.

The City apologizes for the inconvenience.

EPark is the City of Edmonton’s owned and operated paid parking program which manages paid parking at all curbside locations across the city and parkades.

EPark allows customers to pay for City-managed parking stalls through the HotSpot Parking app, by scanning a QR code on signs posted in EPark zones or online.

Parking Rates and Zones

Rogers Place Event Rates

Rogers Place event rates apply when there is an event at Rogers Place with an expected attendance of over 5,000 people. This applies to stalls from 97 Street to 109 Street and Jasper Avenue to 107 Avenue, and to the City Hall Parkade.

During these events, on-street rates vary from $3.50 - $4.50 per hour and parkade rates are $5.00/hour up to a maximum of $20/event.

Parking Changes

Starting on April 14, 2025 the City began transitioning to a mobile-only parking payment system where all EPark machines will be removed.

Between March 31 - April 14, 2025, decals were placed on the front and sides of all EPark machines to notify customers that the machines are scheduled to be removed and inform people to pay online, or by scanning a QR code on a posted sign or downloading the HotSpot Parking app.

The initiative is part of the City’s effort to modernize its mobile infrastructure, focus on core services and maintain financial sustainability.

Ways to Pay

Scanning QR Code

No Account Required

Pay for parking by scanning the QR code on signs posted in on-street EPark zones and parkades. Scan with your mobile phone the QR code on posted signs in the zone or on the front or sides of the EPark machine
Enter the zone number you wish to park in
Fill out the prompts for licence plate, length of time for parking and pay method and select the Pay button
- A reference page of your parking session will appear with the option to have a one-time parking receipt emailed to you

Example of an EPark sign showing the QR code

Online

No Account Required

You will need to enter a zone number when starting a parking session online. Zone numbers are posted on on-street signage, as well as on the CurbIQ map.

Pay Online

HotSpot App

Account Required

Download the app from the Google Play or the Apple Store. Follow the prompts to create an account and enter your payment information.

Pay By Phone

You can contact HotSpot Parking customer service 1-855-712-5888 to have an agent set up payment on your behalf. You must have an account with credit card information on file as agents cannot accept credit card information over the phone.

EPark Machine with Coins or Credit Card

No Account Required

These instructions are also provided on the pay machines.

Remember your licence plate number
Find closest EPark pay machine
Enter your licence plate number
Pay by $2, $1 or $0.25 coins, by credit card (Mastercard, Visa, Amex), or by prepaid gift card (Mastercard, Visa); please note that machines do not provide change or accept debit or Visa debit
Select the time needed by using the + button or selecting Max Time
Press the green checkmark if you would like a receipt

A receipt is not required for your dash and your licence plate will be automatically registered in the system. If you need to add additional time to your parking session, use the same EPark machine where you made your initial payment.

To Make a Correction

Select the red X button to correct information entered within 30 seconds, including licence plate or amount paid.

Refund Policy

Any unused time from a parking session - whether paid via the HotSpot app, online, or at an EPark machine - is non-refundable. Refunds are no longer being issued for funds from the former EPark app, or for user error (such as entering the wrong zone number or license plate).

In the case of a technical error such as a duplicate payment while using the Hotspot App, scanning the QR code on a sign posted in a EPark zone, or the Online Payment Portal, please contact HotSpot Parking customer support.

In the case of a technical error such as a duplicate payment when using an EPark machine, please contact EPark.

Phone: 311

Corporate Parking Customers

Can one email manage the monthly parker corporate account and hourly corporate account?

No, separate parking administration emails are required for monthly and hourly parking corporate accounts. One email can only be used to create a single account, be it a user, city admin, bundle admin, corporate parking admin, or any other kind of HotSpot account

Does Hotspot have a feature like "Park-a-Friend" in EPark?

There is no formal park-a-friend feature in the HotSpot app, however under “Manage My Vehicles” users can add as many license plates as they wish.

Who ensures responsible parking usage and audits parking history?

Business areas must determine these conditions and apply them as required.

Parking administrators will have access to all parking history.

How do I delete my corporate account?

You can contact support@htsp.ca to delete your corporate account.

How do I add or remove administrators on my corporate account?

You can contact support@htsp.ca to change the Administrator.

Will the administrator receive a notification if the account reaches the minimum balance?

No, please enable auto recharge to ensure there is sufficient funds in the wallet.

EPark

For questions about rates or parking issues.

Telephone	In Edmonton: 311 Outside Edmonton: 780-442-5311
Online	Contact 311 Online
TTY	780-944-5555
Email	epark@edmonton.ca

HotSpot Customer Support

Email	support@htsp.ca
Phone	1-855-712-5888

support@htsp.ca

Phone

1-855-712-5888

Parking Ban

Notice: Stanley A. Milner Library Parkade

Rogers Place Event Rates

Parking Changes

How to Use EPark

Ways to Pay

To Make a Correction

Refund Policy

Corporate Parking

Parking Administrator

Employee Parking

Where to Park

HotSpot Parking App

Accessible Parking

Corporate Parking Customers

Contact Us

EPark

HotSpot Customer Support