HotSpot Parking App

Pay for EPark parking with the HotSpot Mobile App

If you haven’t parked using an app before, we made it easy and convenient for your first time. The new app for EPark, powered by HotSpot Parking, comes with features many customers have asked for in their parking app, including a pay-as-you-go format.

If you do not have a HotSpot account, you can open one by downloading the app at Google Play or the App Store, or by visiting HotSpot and choosing New User?

Frequently Asked Questions

Do I have to download the HotSpot app to use EPark?

No. Use of the app is encouraged for convenience, but is not mandatory. You can pay for EPark using the existing EPark machines through HotSpot’s FastTap, or pay online. With FastTap, customers can scan the QR code posted on a decal on the front of on EPark machines to link up to a mobile pay site without needing an account.

Where can I find customer service for the new app?

You can contact HotSpot’s 24/7 customer service by email at support@htsp.ca or toll-free at 1 (855) 712-5888.

Does the HotSpot app charge service fees or require a subscription?

No. All costs will be covered by current EPark rates and customers will not see additional charges or fees.

How do I find parking space or check for rates on the HotSpot app?

The Hotspot Parking app has a map that connects to your current location. Make sure to implement the following steps:

Turn on your phone’s location services.
On the Hotspot Parking app, go to App Settings and then go to Permissions Settings to ensure that the Geolocation is enabled.
Once these settings are enabled, go to Parking and then go to Find Available Parking, which will open the CurbIQ map.
Click on the location icon (located above the zoom-in icon). This will display your location and the nearby EPark zones on the map to make it easier to find your EPark zone number. The rates for the zone will also be posted.

Can I extend my parking session on the HotSpot app?

Yes, parking can be extended using the app to the maximum time limit available (e.g. up to 2 hours in a 2 hour parking zone). Parking can NOT be extended beyond the maximum limit for a curbside EPark zone. This limit is a built-in function in the app and is to ensure there is always turnover for curbside parking space, especially in high-demand parking areas. There is no maximum time limit restriction when parking at the Stanley A. Milner Library and Canada Place parkades.

How do I request a refund from HotSpot Parking?

Any unused time from a parking session is non-refundable. In the case of a technical error such as a duplicate payment while using the Hotspot App, FastTap, or the Online Payment Portal, please contact HotSpot Parking customer support.

Email: support@htsp.ca

Phone: 1-855-712-5888

Online: https://www.htsp.ca/contact

HotSpot Customer Support