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On Demand Transit service adds a new layer of service in Edmonton’s integrated transit network. The service is available to select neighbourhoods, seniors’ residences and Fort Edmonton Park.
You are encouraged to set up an account to take advantage of services such as vehicle tracking, push notifications and text messaging. An account will save personal search results and common trips so you can easily book again.
You can set up your account using the Edmonton On Demand Transit app, online or by phone.
If you do not want to create an account, you can book a trip through the On Demand Transit call centre; however some features will not be available.
Bookings will be required before boarding a shuttle bus to ensure there is enough room for everyone. The real-time trip planning software will try to manage the best routing for the pre-booked riders.
There are five ways to book your ride:
Note: If you need to book a ride for the start of service, you are encouraged to use the Edmonton On Demand Transit app or book online to ensure you can reserve a seat. You do not pay a fare when you board an On Demand Transit vehicle. Instead, you pay a standard fare when you transfer between On Demand Transit and regular service at a transit hub.
If you can’t make a trip, make sure you cancel by using the app or by notifying the On Demand Transit call centre. If you must cancel a trip, please do it within at least 20 minutes prior to boarding.
Note: In fairness to other customers, your account may be suspended if you cancel late or do not show up for your bookings too many times.
View the interactive map to see where the pick up/drop off spots are located in each neighbourhood. They can also be found using the location pins in the Edmonton On Demand Transit app.
These locations also have On Demand Transit signs.
When booking your trip, a vehicle number will be provided so that you know which shuttle bus to board (the shuttle buses don’t have destination signs on the front of the vehicle). If you see multiple shuttle buses using the same stop, double check the vehicle number before boarding, as the other shuttle buses may be going to a different neighbourhood.
The number of On Demand Transit pick up/drop-off spots varies by the size of the neighbourhood. In most neighbourhoods, the walking distance is around 400 metres to the nearest pick up/drop off spot.
There is an additional On Demand Transit pick up/drop off spot just outside the entry to neighbourhoods with one main road entrance. This allows riders to transfer to/from regular transit in the local area or continue to the designated transit hub with more connection options. Riders who want a ride to the entrance of a neighbourhood will be able to make this request online, using the app or by phoning the call centre.
Pick up/drop off spots are located very close to the building.
Wait times will vary depending on the number of riders booking rides, the location of the shuttles, as well as traffic and weather conditions.
The maximum wait time between booking and pick up varies by neighbourhood. It should not exceed 30 minutes in the peak periods (rush hour) and 60 minutes in the off-peak periods.
If you book using the Edmonton On Demand Transit app, you will be able to keep track of your shuttle in real time.
The shuttle bus will wait one minute (60 seconds) for you at your requested pick up spot.
On Demand Transit telephones are available at some transit centres and LRT stations. Simply pick up the phone and you will be automatically connected to the On Demand Transit call centre when it is open.
On Demand telephones are available at:
If you need to book a trip from an On Demand Transit hub that does not have a telephone, you can:
Shelters are not planned for On Demand Transit pick up/drop off locations for two reasons:
The contractor will be held accountable to the same service quality, safety and productivity metrics as our regular bus, LRT and DATS services.
