DATS service is available to residents of Edmonton who cannot use regular transit because of a physical and/or cognitive disability. Eligibility is determined on a case-by-case basis following specific guidelines, and a registration process.
DATS Eligibility and Registration
Each application for DATS registration is carefully reviewed to evaluate eligibility. Eligibility is approved only for those times or specific trips when the applicant is unable to use regular transit. When you call to register, we will confirm which forms to send to you.
To check your eligibility or to register, call 780-496-4567 (option 3).
Fares and Passes
There are a various ways to purchase an Arc card:
- Online at myArc.ca
- At an Arc fare vending machine located at select transit centres and LRT stations
- At regional in-person service centres
- At a participating Arc retailer
- Over the phone by calling the Arc call centre at 1-888-302-0001
Riders can find their closest sales location online or by calling the Arc call centre 1-888-302-0001.
Note: Companions travelling with a fare paying DATS client on regular transit do not pay a fare. Clients should carry their DATS registration card and show it to the ETS Operator upon request when taking along a free escort.
Booking, Changing or Cancelling a Trip
Trips are booked based on availability and can be reserved up to 3 days in advance. Reservation, subscription and same day trips are available. Learn more about booking a trip.
Call or 780-496-4567 (option 2) or fax 780-496-1008
DATS Customer Tools
Did you know you can check on your upcoming trips by texting DATS, calling our automated IVR (Interactive Voice Response) line 780-496-4567 (option 5), or getting calls about upcoming trips? DATS clients can register for these features by contacting DATS Community Relations at 780-496-4567 (Option 4) or by emailing dats@edmonton.ca.
Booking/ Registration
| Monday |
7:30am - 5pm |
| Tuesday |
7:30am - 5pm |
| Wednesday |
7:30am - 5pm |
| Thursday |
7:30am - 5pm |
| Friday |
7:30am - 5pm |
| Saturday |
7:30am - noon |
| Sunday |
7:30am - noon |
Holidays: closed
Cancellations/ Late Rides
| Monday |
5am - 11pm |
| Tuesday |
5am - 11pm |
| Wednesday |
5am - 11pm |
| Thursday |
5am - 11pm |
| Friday |
5am - midnight |
| Saturday |
6am - midnight |
| Sunday |
6am - 11pm |
Holiday hours: 6am - 11pm
Holiday Booking Schedule 2025
- Remembrance Day - Tuesday, November 11
- Christmas Day - Thursday, December 25
- Boxing Day - Friday, December 26
- New Year's Day - Thursday, January 1, 2026
The Client Service Centre is closed on holidays and subscription trips are paused. If you require an essential trip booking on these days, call 780-496-4567 (option 2).
Customer Service
The Client Service Centre can be reached at 780-496-4567. There are 6 menu options:
- Cancel a trip or to check on a late ride
- Book or change a trip
- Register for DATS
- Submit a commendation, concern or any other inquiry
- Self-serve options
- Subscription requests
Feedback
Do you have compliments, complaints or suggestions to share? Call us at 780-496-4567.
Or, fill out the DATS Commendations and Complaint Form, download and email it to dats@edmonton.ca. You can also fax the completed form to 780-496-2883.
Your completed form will be reviewed by a team member and if you would like, an employee with DATS can contact you afterwards.
Information Sessions
DATS provides free information sessions to interested organizations. Presentations can include how DATS operates, registration and booking procedures, and suggestions for making better use of the system in busy times. Accessible transit services and other alternatives are also covered.
Call 780-496-4567 or email dats@edmonton.ca.
