DATS Holiday Service
All subscription bookings are cancelled from December 23 to January 3, 2025 inclusively. If you still require your regular subscription booking during this time, call 780-496-4567 (option 2).
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DATS is a door-to-door, shared public transportation service for Edmontonians who cannot use regular transit.
All subscription bookings are cancelled from December 23 to January 3, 2025 inclusively. If you still require your regular subscription booking during this time, call 780-496-4567 (option 2).
DATS service is available to residents of Edmonton who cannot use regular transit because of a physical and/or cognitive disability. Eligibility is determined on a case-by-case basis following specific guidelines, and a registration process.
Each application for DATS registration is carefully reviewed to evaluate eligibility. Eligibility is approved only for those times or specific trips when the applicant is unable to use regular transit. When you call to register, we will confirm which forms to send to you.
To check your eligibility or to register, call 780-496-4567 (option 3).
There are a various ways to purchase an Arc card:
Riders can find their closest sales location online or by calling the Arc call centre 1-888-302-0001.
Note: Companions travelling with a fare paying DATS client on regular transit do not pay a fare. Clients should carry their DATS registration card and show it to the ETS Operator upon request when taking along a free escort.
Trips are booked based on availability and can be reserved up to 3 days in advance. Reservation, subscription and same day trips are available. Learn more about booking a trip.
Call or 780-496-4567 (option 2) or fax 780-496-1008
Same day cancellations must be received at least 2 hours prior to scheduled pick-up time. Failure to cancel will result in a "no show". Frequent no shows may be subject to a temporary suspension.
Call 780-496-4567 (option 1) or cancel online.
Did you know you can check on your upcoming trips by texting DATS, calling our automated IVR (Interactive Voice Response) line 780-496-4567 (option 5), or getting calls about upcoming trips? DATS clients can register for these features by contacting DATS Community Relations at 780-496-4567 (Option 4) or by emailing dats@edmonton.ca.
Monday | 7:30am - 5pm |
Tuesday | 7:30am - 5pm |
Wednesday | 7:30am - 5pm |
Thursday | 7:30am - 5pm |
Friday | 7:30am - 5pm |
Saturday | 7:30am - noon |
Sunday | 7:30am - noon |
Holidays: closed
Monday | 5am - 11pm |
Tuesday | 5am - 11pm |
Wednesday | 5am - 11pm |
Thursday | 5am - 11pm |
Friday | 5am - midnight |
Saturday | 6am - midnight |
Sunday | 6am - 11pm |
Holiday hours: 6am - 11pm
The Client Service Centre is closed on holidays and subscription trips are cancelled. If you require an essential trip booking on these days, call 780-496-4567 (option 2).
The Client Service Centre can be reached at 780-496-4567. There are 6 menu options:
Do you have compliments, complaints or suggestions to share? Call us at 780-496-4567.
Or, fill out the DATS Commendations and Complaint Form , save and email it to dats@edmonton.ca or fax it to 780-496-2883.
Your completed form will be reviewed and if you would like, DATS will contact you afterwards.
DATS provides free information sessions to interested organizations. Presentations can include how DATS operates, registration and booking procedures, and suggestions for making better use of the system in busy times. Accessible transit services and other alternatives are also covered.
Call 780-496-4567 or email dats@edmonton.ca.