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DATS strives to deliver consistent and exceptional quality services to clients, while performing our duties with honesty and integrity. We ask that clients please be respectful of the DATS service and other passengers.
When you book a trip, the agent will give you a 30-minute pick-up window. Please be ready at the first set of exterior accessible doors at the beginning of your pick-up window.
An automated reminder notification will be sent for each scheduled ride. Learn more about DATS Interactive Voice Response Notifications or register for text updates by contacting 780-496-4567 (Option 4).
Same day cancellations must be received at least 2 hours prior to scheduled pick-up time. Failure to cancel will result in a "no show". Frequent no shows may be subject to a temporary suspension.
Call 780-496-4567 (option 1) or cancel online.
Operators may be able to accommodate trip changes under certain conditions.
DATS tries to minimize travel time, but you may be required to spend up to a maximum of 90 minutes on the vehicle during any one-way trip.
All wheelchairs, walkers, and scooters must meet the specific safety guidelines for DATS travel. Some new equipment may not fit on DATS vehicles, or may not be able to be tied down securely.
Learn more by calling 780-496-4567 (option 4) or review the DATS User Guide .
The base of the wheelchair (with push rings and attachments) cannot measure more than 30" x 50" (76 cm x 127 cm). Bags attached to the backs of wheelchairs must be compact and fit into the space behind the chair's back. If the wheelchair has handles, bags should not extend past the end of the handles or below the level of the seat. If there are no handles, suggested bag size is 14" wide by 18" high by 6" deep, or smaller (36 x 46 x 15 cm).
Wheelchairs must have a secure, easily identifiable place on the frame for the tie-downs to be attached at approximately a 45 degree angle to the floor. The wheelchair, passenger and parcels/ baggage cannot have combined weight of more than 750 pounds (337 kg).
The base of the scooter, including bumpers and other attachments, cannot measure more than 30" x 50" (76 cm x 127 cm) to fit on the DATS bus lift. Bags attached to the backs or sides of scooters cannot extend past the 30" x 50" size limit (76 x 127 cm).
While traveling on DATS, scooters must be tied down separately. Clients must transfer to a seat for the safety of all on board. Scooters must have a secure, easily identifiable place on the frame for the tie-downs to be attached at approximately a 45 degree angle to the floor. The scooter, passenger and parcels/baggage cannot have combined weight of more than 750 pounds (337 kg).
When buying new equipment, ask the vendor if any securement devices (for example, D-rings) can be added to the main frame to ensure safe travel on public transit.
Please keep in mind how many people and how much equipment will be required on your group trip. Can smaller equipment be used? This may affect trip availability.
Operators are required by law to transport service dogs accompanying people who are blind, deaf or otherwise disabled. Clients are required to provide their animal's Alberta Service Dog Identification Card upon registration for DATS and bring this card when they travel.
DATS will consider other types of assistance animals on a case-by-case basis. Clients who wish to travel with a pet may do so as long as the pet is in a regulation carrier, and is held by the client at all times while in transit.
Consumption of food and drink is allowed on all transit as long as food and beverages are in containers designed for travel and under the control of the customer.
For the safety of everyone on DATS, passengers must limit their possessions to what they can safely carry and hold on their lap. Parcels and baggage cannot block aisles or be placed on the floor of the vehicle.
DATS Operators can assist clients with:
DATS Operators can not assist with:
The Client Service Centre can be reached at 780-496-4567. There are 6 menu options:
| Monday | 6am - 11pm |
| Tuesday | 6am - 11pm |
| Wednesday | 6am - 11pm |
| Thursday | 6am - 11pm |
| Friday | 6am - midnight |
| Saturday | 6:30am - midnight |
| Sunday | 6am - 11pm |
Holiday hours: 6:30am-11pm