Assisted Snow Removal Pilot Program

Step 1: 

For New Participants

1. Submit the online enrolment form; download and print the authorized healthcare provider form
2. Have your healthcare provider sign the authorized healthcare provider form and send by courier/regular mail to:

   Citizen Services / City of Edmonton
   Complaints & Investigations
   PO Box 2359
   Edmonton Tower, 10111 104 Avenue NW
   Edmonton, AB T5J 2R7

Please note that we are not able to receive the authorized healthcare provider form sent by email. We will only approve original documents, no copies, scans or other.

For Current DATS and Assisted Waste Participants

• If you are already enrolled in the Dedicated Accessible Transit Service (DATS)  or the Assisted Waste Collection programs, you can enroll in the Assisted Snow Removal Pilot through a simplified process.
• Simply complete the enrolment form, and our team will contact you with additional questions to confirm your needs and service location.

Step 2:

After receiving the online enrolment form and the original health care provider form by courier/regular mail, we will schedule a phone interview to continue the process. This step cannot be completed online.

Step 3:

During the phone interview, you will be notified of your approval status. Once approved, you will begin receiving the Assisted Snow Removal services.

You may apply at any time during winter. Please note that processing times may be longer during periods of peak snow removal demand.

We will only accept one application per household.

1. Complete the enrolment form. Our team will contact you with additional questions about your needs and to determine the service level, location, and area.
2. You will be notified whether your enrolment was approved, placed on a waiting list or denied.  If you are denied entry into the pilot, we will send you a letter or email outlining the reason for your ineligibility and information on the appeal process. 
3. Once approved, we will add your address to the snow removal inventory. All additional information will be kept confidential, ensuring your privacy and security.
4. Snow removal service will begin within 24 hours after the snowfall has ceased citywide and at least 2 cm of snow has accumulated. You don’t need to contact us or the service provider to get the service.
5. In case of any issue, you can contact us by calling 780-508-9288 or emailing assistedsnowremovalprogram@edmonton.ca.
6. Before each winter season, a program renewal letter will be sent to you by mail or email to verify your eligibility, personal information and to confirm your need for snow removal service. 

Important: This service does not include any driveways.

This pilot program will run for two years, starting in winter 2024. All participants will undergo an annual review to verify their personal information and eligibility. 

No, the City still needs to approve your enrolment, which requires authorization and completing a service agreement. Please note that until a service agreement is complete and enrolment is finalized, you are responsible for maintaining the snow and ice adjacent to your private property.

If a spot in the pilot program is not available when you apply,  you will automatically be added to our waitlist. This ensures you will be notified if a spot opens up.

Yes, the Assisted Snow Removal Pilot will arrange for local subcontractors to remove snow from the private property accessible walkway only and public sidewalks adjacent to the property. This service does not include any clearing of driveways.

You don’t need to contact the City or the service provider to get the service. Once you consent to the Service Agreement, we will add your name and address to the pilot program’s inventory list. Snow removal assistance will be provided within 24 hours after snowfall has ceased city-wide and at least 2 cm of snow has accumulated.

If you agree, the subcontractor will apply an ice treatment, either sand or a pickle mixture, which is a salt and sand combination, during the snow removal service. Ongoing ice treatment between snowfalls is your responsibility. Our Community Sandbox Program provides free, dry sand at designated locations for use on icy sidewalks and walkways.

Meeting the subcontractor on-site is not required, but you can certainly greet the provider and say hello. The service provider will enter your yard and begin snow removal services without notification such as door knocking. Please ensure all gates are unlocked so the provider can access all sidewalks requiring snow removal.

No, the City of Edmonton will ensure that all snow removal costs determined in the service agreement will be covered for approved applicants.

Please contact us as soon as possible by calling 780-508-9288 or emailing assistedsnowremovalprogram@edmonton.ca. Changes should be made at least 14 days in advance to avoid any disturbance. After that period, we can’t guarantee timely service at your new location.

Please email assistedsnowremovalprogram@edmonton.ca to cancel the Assisted Snow Removal Pilot agreement.

We are aware that not everyone can complete an online application. For assistance completing the enrolment form, please contact us at 780-508-9288 or assistedsnowremovalprogram@edmonton.ca.

If a spot in the program is not available when you apply,  you will automatically be added to our waitlist. This ensures you will be notified if a spot opens up.