The City’s Waste Services offers an assisted waste collection service for customers who have difficulty getting their recycling or garbage to the curb or lane.
Staff can collect or help set out waste from outside the front or back door of the home. There is no additional charge for this service.
This service is for residents living in single-family homes or multi-unit buildings, who set out waste at the curb or alley for collection.
Currently, collectors are available to pick up waste from the front or back door of the home. Residents can choose from 2 options based on their needs:
The resident puts their waste in carts and bags. The collector will move carts and bags to the curb or alley for collection and return carts to their storage location.
The resident gives the collector their waste from their home. The collector puts the waste in carts, sets out carts and bags for collection and returns carts to the storage location.
Please make sure your carts are accessible and set your waste out by 7am on the day before your collection day. This ensures that our collectors can move your waste to the proper set-out location for your collection day.
Apartment and Condo Collection
This service is for residents living in multi-unit buildings, such as apartments or condos, who put waste into a communal bin for collection.
Collectors will pick up waste from your door and bring it to the property’s collection bin for disposal.
We will contact you by telephone within 10 business days to arrange an interview. Our customer service staff will come to your door and help determine the best location for setting out your waste, confirm a start date for your service and answer any questions you may have.
Curbside collection in areas with cart-based collection
Make sure your carts are accessible and set your waste out by 7am on the day before your collection day. This ensures that our collectors can move your waste to the proper set-out location for your collection day.
Recycling must be in blue bags. Each bag should weigh no more than 20 kg (44 lbs).
Garbage and food scraps must be in the correct City-issued carts, or in bags to be loaded into the carts dependent on your service type. Any paper or plastic bag (like a produce bag or BPI/BNQ-certified compostable bag) can be used to hold food scraps. Bags to be loaded into carts should weigh no more than 20 kg (44 lbs).
Yard waste for seasonal collection days must be in paper or see-through plastic bags, each weighing no more than 20 kg (44 lbs). Sticks and branches over 0.30 metre (1 ft) should be tied in bundles no longer than 1.2 metres (4 ft) and 0.75 metre (2.5 ft) in diameter.
Apartment and condo collection for multi-unit buildings
All waste must be in bags. Recycling must be in blue bags and garbage can be in any other colour of bag except blue. Each bag should weigh no more than 20 kg (44 lbs).