When attending an in-person appointment:
- Check your email for important confirmation information about your appointment
- Please arrive on time
- Missed or delayed appointments may need to be rebooked for a later date
From payments to permits to transit passes and programs, the Edmonton Service Centre offers access to many services that support Edmontonians.
Due to high demand, please arrive early to ensure we can provide support within regular business hours. If you are applying for the Leisure Access Program or Ride Transit, arrive before 3pm.
When required, the queue for the Edmonton Service Centre may end early, to ensure we can support customers within regular business hours.
Depending on the service, we offer appointments virtually, over the phone or in person. We encourage pre-booked appointments when possible. Appointments are free and many types can be booked up to 14 days in advance.
If you are visiting in person, we are located at 10111 104 Avenue, on the second floor of the Edmonton Tower.
Walk-in Services Available
These services are available for same-day walk-in appointments:
- Buying Transit Fares and Passes
- ETS Lost and Found
- Parking and Bylaw Ticket Payments
- Property Tax Inquiries
- Ride Transit and Leisure Access Program Applications
Appointments Needed
These services require a pre-booked appointment:
- Permit Inquiries
Preparing for Your Pre-booked Appointment
In Person
Virtual (Video Meeting)
When attending a virtual appointment:
- Check your email for important confirmation information about your appointment
- You will be emailed a link to a Google Meet on the day of your appointment
- Use a headset with a microphone if possible
- Join a few minutes early if possible
- Feel free to turn your camera on or off
By Phone
When attending a phone call appointment:
- Check your email for important confirmation information about your appointment
- Ensure you are available to safely take a call at the time of your appointment
- A technical advisor will call you at the time of your appointment
Getting Here
Walk-in services and in-person appointments are held on the 2nd Floor of the Edmonton Tower located at 10111 104 Avenue.
On-street and off-street parking is available nearby. See Parking Rates, Hours and Locations for more details.
Hours
| Monday |
8am-4:30pm |
| Tuesday |
8am-4:30pm |
| Wednesday |
8am-4:30pm |
| Thursday |
8am-4:30pm |
| Friday |
8am-4:30pm |
| Saturday |
Closed |
| Sunday |
Closed |
Closed on all statutory holidays.