Supplier Performance Management (SPM) promotes and fosters collaborative relationships and creates improvement and innovation opportunities. It enhances the quality of goods and services promised under the agreement, while reducing costs and improving efficiency for Edmontonians.

SPM saves time and money, strengthens supplier relationships, recognizes good performance and identifies and solves problems proactively.

Training and Resources

Guides

SPM Application Guide

SPM Supplier Training Guide for SAP

Resources

Supplier Performance Evaluation Scorecards - Combined

Sustainable Procurement Scorecards - Combined

SAP

All suppliers must have an SAP account to accept invitations to SPM workspaces and view scores.

If your company already has an SAP Network ID (ANID) for SAP Business Network Discovery or SAP Business Network, there is no need to create another one.

To set up an SAP Account, see Purchase Orders, Order Confirmations, and Invoices.

Related: RFP bidding process

SPM Evaluation

This program is required for all construction, goods and services and professional services where supplier performance management is referenced in contractual conditions.

Supplier Performance Management (SPM) evaluations will occur on 6 or 12 month frequencies, unless other circumstances apply and evaluations are required to be more frequent as determined by the City and the supplier.

Throughout the process, please ensure the following best practices:

  • Communicate issues as soon as possible
  • Seek clarification
  • Ensure performance evaluation results are reviewed and addressed
  • Ensure alignment with contractual details 

Key Performance Indicators

A supplier's performance is measured using surveys that are graded based on these Key Performance Indicators (KPIs) on a scorecard:

  • Relationship Management - how the supplier integrates and coordinates contract activities. This includes client-focused behaviour, collaboration, cooperation and issue resolution.
  • Delivery - how the supplier maintains the contract schedule, task orders, milestones, delivery and administrative requirements.
  • Financial - how the supplier forecasts, controls and manages contract cost.
  • Quality - how the supplier produces deliverables, goods, services, construction and intellectual property rights of the required quality.
  • Health, Safety & Environment - how the supplier complies with health, safety and environmental requirements.
  • Sustainability - measures the supplier's compliance and adherence with the City of Edmonton's Supplier Code of Conduct requirements and Sustainable Procurement Policy.

Score Cards

Construction

Goods

Goods and Services

Professional Services

Supplier Performance Rating

Upon completion of Supplier Performance Management evaluations, suppliers are given a Supplier Performance Rating (SPR). 

A bidder's SPR may be applied as evaluation criteria in sourcing events and procurement opportunities in the fall of 2026. For bidders without a valid performance evaluation or SPR at the time of a bid posting, the City assigns a score as per the SPM Application Guide.

If an SPR score calculated on an interim performance evaluation falls below a score of 60%, a joint and agreed-upon performance improvement plan must be developed and implemented to ensure successful contract delivery. 

How SPR is Calculated

SPR is refreshed weekly and is calculated on a 3-year rolling average of performance evaluation scores on a contract, taking into consideration all approved appraisals completed in the past 36 months. At each SPR refresh, performance evaluations with completion dates beyond the prior 36 months are dropped from the calculation.

Formula

SPR Formula: SPR = 3 (average of Year 1* scores) + 2 (average of Year 2 scores) + 1 (average of Year 3 scores) / 6** => xxx%

*Year 1 represents the most recent year that work / delivery was completed and performance for that year has a higher weight.

**When the supplier doesn’t have a performance evaluation score in 1 or more of the past 3 years, the denominator will be reduced accordingly.

Example

SPR = 3(80%) + 2(75%) + 1(60%) / 6  => 75%

Example (no SPR score for year 2)

SPR = 3 (80%) + 1(60%) / 4 => 75%

Appeals

A supplier may file an appeal of their performance evaluation within 15 business days of receiving the evaluation.

The purpose of any appeal is to ensure that a supplier has every opportunity to present evidence and argue their case before a committee that will render a fair and final decision. 

It is crucial that appeals are handled expeditiously so that they do not become overly complex.

A supplier may appeal a decision if they are:

  • Appealing a performance evaluation or their Supplier Performance Rating (SPR)
  • Suspended from contracting with the City
  • Placed on probation
  • If they do not meet the conditions for either a suspension or probation to be lifted

Submit Your Appeal 

For full details see Appeal Process.

Probation and Suspension

Probation or suspension of the consultant or contractors typically happens after other measures have failed (such as Notice of Default or Performance Improvement Plans).

Suppliers may be placed on probation or suspension for the following reasons:

  • Repetitive or continuous non-compliance and poor performance on one or more City contracts.
  • A history of disputes that indicates a risk of increased financial, operational, or legal costs for the City. Routine disagreements or issues resolved through regular discussions are not considered disputes under this process.
  • Other conduct deemed inappropriate by the City.

Typically, a supplier will be put on probation first; however, if the City determines that a supplier’s conduct poses a significant risk to public trust, financial integrity, service delivery, or safety, it may bypass probation and impose a suspension without prior probation. This decision will be based on the seriousness of the issue, including factors such as the nature of the breach, its impact on City operations, City reputation, and the supplier’s past performance or conduct.

Probation

The City provides a period during which the supplier must correct poor performance and meet other conditions outlined.

Examples of behaviour that will result in probation: infractions continue after repeated warnings.

Suspension

Suspended suppliers are not permitted to respond to City sourcing opportunities or be awarded City procurement agreements, directly or indirectly. Suspensions have a minimum duration and include specific conditions and requirements for reinstatement.

Examples of behaviour that will result in suspension: any action or omission that poses a substantial threat to the health, safety, or well-being of workers, the public, or the environment.

Reinstatement

After the end of the minimum probation or suspension period, a supplier may apply for reinstatement.

For full details see Probation & Suspension Process.

List of Suspended Suppliers

The City of Edmonton has suspended these suppliers (contractors or consultants). They are prohibited from responding to City procurement opportunities that fall within the scope of their suspension or being awarded contracts for goods, services or construction, directly or indirectly by the City.

Bidders shall not carry a suspended supplier (contractor or consultant) in any pre-qualification, tender, request for proposal, negotiated request for proposal or other procurement (including single source or sole source contracts) conducted with the City.

Suspended Suppliers
Supplier NameStart DateEnd DateType of Suspension
    

SPM Program History

  • October 2025: Supplier Performance Management program augmented.
  • July 2021: SPM program is fully implemented.
  • September 2020: The SPM program implementation started for new procurements and resulting contracts.

Contact Us

Supplier Performance Management Program

Email  systemsprocessing@edmonton.ca