City Services and 311

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311 is Edmonton’s non-emergency contact for City government information and services, and provides residents, businesses and visitors with a central point of contact for their city needs.

Online Requests

Report 311 concerns online 24 hours, 7 days a week.

Submit a Request

Popular Requests and Services

ETS Trip Planner

Plan your next transit trip with the ETS Trip Planner. Results will show up to 6 options.

Overflowing Garbage Can

Submit a report if you notice an overflowing garbage can in need of attention.

Parking Complaint

Submit a complaint if a vehicle is blocking access or hasn't moved for more than 3 days (72 hours).

Registered Programs

From swimming lessons to yoga to art classes, there's a course or program for all ages and abilities.

Transit Maintenance

Report transit maintenance concerns, including issues at bus stops, shelters, transit centres or LRT stations.

Winter Road Maintenance

Report unsafe, snow-covered and icy roadway conditions.

Winter Sidewalk Concern

Report unsafe, snow-covered and icy sidewalk conditions.

Request Not Listed?

View other request types to report your issue or concern.

Check Your Status

Legend

Open The service request has been received.

Closed The service request has been reviewed, and the work has been assigned, scheduled or completed.

The Service Detail provides information about the request.

Citizen Connect Map
View 311 reports submitted across the city on public property.

311 Open Data

Contacting 311 Edmonton

Submit a Request

Citizens can call 311 between 7am and 7pm (closed on statutory holidays)

Outside Edmonton: 780-442-5311
TTY services: 711

Language Translation: Non-English-speaking callers may request help from an interpreter. Our interpretive service offers help in more than 180 languages.

After Hours: If you encounter urgent bylaw matters or public safety concerns outside of regular hours, call 311 and select from the options available.

If you reported a concern to 311 that requires further review, please contact our Service Experience Team.

Download the 311 App

Submit 311 requests with your smartphone anytime, anywhere.

iOS
Android

Emergencies - Call 911

For life-threatening emergency assistance, fire, ambulance or police, please call 911.

For non-emergency law enforcement-related services call 780-423-4567 or #377 (mobile devices within city limits).

Services Outside of 311

The following contacts are not part of 311 services.

ATCO Electric	1-800-668-2248
ATCO Gas	780-424-5222
BusLink	780-496-1600
DATS	780-496-4567
EPCOR	780-412-4000
Service Alberta	780-310-0000
TELUS	780-310-2255
The Support Network	211
Transit Watch	780-442-4900