Contact the Service Experience Team

If you have a concern that was previously submitted to 311 and requires further review and investigation by our Service Experience team, please complete this form.

For all other requests please use the regular process of reporting through 311 by visiting 311.edmonton.ca or by downloading the mobile app.

Date previously reported to 311

Provide reference number

First Name

Last Name

Address of concern

General Details of Concern

Contact Phone Number

If you are sending a file or picture, please attach it here:

(maximum total file size is 20MB)

Collection Statement
Collection of personal information is authorized under section 4(c) of the Protection of Privacy Act (POPA) and is managed and protected in accordance with the Act. The City intends to input the information into an automated system to generate content or make decisions, recommendations or predictions in accordance with the City of Edmonton Generative AI Standard (see Council Policies, Standards section). For questions about the collection, please contact 311.