Contact the Service Experience Team

If you have a concern that was previously submitted to 311 and requires further review and investigation by our Service Experience team, please complete this form.

For all other requests please use the regular process of reporting through 311 by visiting 311.edmonton.ca or by downloading the mobile app.

Date previously reported to 311

Provide reference number

First Name

Last Name

Address of concern

General Details of Concern

Contact Phone Number

If you are sending a file or picture, please attach it here:

(maximum total file size is 20MB)

FOIP Statement

The personal information gathered in this form is collected under the authority of section 33(c) of the Alberta Freedom of Information and Protection of Privacy (FOIP) Act. Information provided may be shared within the City in order to address your question. Inquiries about the collection or use of your personal information may be directed to 311.