Skip to main content
City of edmonton logo City of edmonton logo

Please choose between the following three options:

Skip to main menu Skip to site search Continue to current page menu and content
MENU
  • 311
  • Jobs
  • Contact

Main navigation

Activities, Parks & Recreation
Attractions & Events
Business & Economy
City Government
City-run Projects & Plans
Driving, Cycling & Walking
Home & Neighbourhood
Programs & Services
Transit (ETS)

Parking Ban

Street sweeping parking bans run Monday to Friday from 7am to 5pm in scheduled areas. Find your neighbourhood schedule and sign up for notifications.

banner

The breadcrumb trail links represent the path to the current page relative to the homepage link.

Home
Programs & Services
311 & City Services

City Services and 311

Main page content begins here

311 telephone hours of operation are now 7am to 7pm, 6 days a week (closed Sundays and statutory holidays). Support for essential public safety and urgent bylaw calls will continue to be available on Sundays and after hours.

311 is Edmonton’s non-emergency contact for City government information and services, and provides residents, businesses and visitors with a central point of contact for their city needs.

Online Requests

Report 311 concerns online 24 hours, 7 days a week.

Submit a Request

Popular Requests and Services

Recreation Centres and Pools

City of Edmonton Recreation, Fitness, and Leisure centres including locations, rates, hours of operation, programs, and events.

Eco Station Accepted Items

Eco Stations accept household hazardous waste, electronics, recyclables, yard waste and other bulky items.

ETS Trip Planner

Plan your next transit trip with the ETS Trip Planner.

Potholes

Help keep city roads safe by reporting a pothole for repair.

Street Sweeping

Sign up to receive street sweeping notifications and find out when your street is scheduled for spring cleaning.

Parking Complaint

Submit a complaint if a vehicle is blocking access or hasn't moved for more than 3 days (72 hours).

Nuisance Property

If you have a concern about a nuisance property, submit a request with location and description.

Request Not Listed?

View other request types to report your issue or concern.

Check Your Status

The reference number you provided was not found. Please verify the number and re-enter it.

Legend

Open The service request has been received.

Closed The service request has been fully resolved; no further action is required.

The Service Detail provides information about the request.


311 Open Data

Contacting 311 Edmonton

 Submit a Request

Citizens can call 311 between 7am and 7pm, Mon-Sat (closed on Sundays and statutory holidays*)

Outside Edmonton: 780-442-5311
TTY services: 711

Language Translation: Non-English-speaking callers may request help from an interpreter. Our interpretive service offers help in more than 180 languages.

After Hours: If you encounter urgent bylaw matters or public safety concerns outside of regular hours, call 311 and select from the options available.

*Closed: New Year's Day, Family Day, Good Friday, Easter Monday, Victoria Day, Canada Day, Civic Holiday, Labour Day, Truth and Reconciliation Day, Thanksgiving, Remembrance Day, Boxing Day, Christmas Day.

Closed days in lieu for stats on Sundays.


If you reported a concern to 311 that requires further review, please contact our Service Experience Team.

Download the 311 App

Submit 311 requests with your smartphone anytime, anywhere.

​iOS
​Android



Emergencies - Call 911

For life-threatening emergency assistance, fire, ambulance or police, please call 911.

For non-emergency law enforcement-related services call 780-423-4567 or #377 (mobile devices within city limits).

Services Outside of 311

The following contacts are not part of 311 services.

ARC Transit 1-888-302-0001
ATCO Electric 1-800-668-2248
ATCO Gas 780-424-5222
BusLink 780-496-1600
DATS 780-496-4567
EPCOR 780-412-4000
HotSpot Parking 1-855-712-5888
Service Alberta 780-310-0000
TELUS 780-310-2255
The Support Network 211
Transit Watch 780-442-4900
Edmonton Intranet logo
The City Plan

Our strategic direction to make Edmonton a healthy, urban, climate resilient city that supports a prosperous region.

Transforming Edmonton

Stories about bringing our city vision to life.

Facebook  Instagram  LinkedIn  Pinterest  Twitter  Youtube

Footer

  • Contact Us
  • Jobs
  • Open Data
  • Safety and Security
  • Terms of Use
  • Privacy

 

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

© 2025 City of Edmonton. All rights reserved.