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Citizens can call 311 between 7am and 7pm (closed on statutory holidays)
Outside Edmonton: 780-442-5311
TTY services: 711
Language Translation: Non-English-speaking callers may request help from an interpreter. Our interpretive service offers help in more than 180 languages.
After Hours: If you encounter urgent bylaw matters or public safety concerns outside of regular hours, call 311 and select from the options available.
If you reported a concern to 311 that requires further review, please contact our Service Experience Team.
Submit 311 requests with your smartphone anytime, anywhere.
For life-threatening emergency assistance, fire, ambulance or police, please call 911.
For non-emergency law enforcement-related services call 780-423-4567 or #377 (mobile devices within city limits).
The following contacts are not part of 311 services.
| ARC Transit | 1-888-302-0001 |
| ATCO Electric | 1-800-668-2248 |
| ATCO Gas | 780-424-5222 |
| BusLink | 780-496-1600 |
| DATS | 780-496-4567 |
| EPCOR | 780-412-4000 |
| HotSpot Parking | 1-855-712-5888 |
| Service Alberta | 780-310-0000 |
| TELUS | 780-310-2255 |
| The Support Network | 211 |
| Transit Watch | 780-442-4900 |