If you have a concern about a general land use or residential living issue:
- Discuss the concern directly with the property owner, if possible
- If the issue cannot be resolved directly with the property owner, gather the required information and contact the City of Edmonton to make an inquiry
Required Information
When making an inquiry, you will be required to submit the following:
- Your name
- Your address
- Your phone number
- The address of the property in question
- A description of the issue
- Evidence that demonstrates reasonable grounds for an investigation
The information you provide will be used to investigate your inquiry, but your name and address will not be made available to the public. Learn more about how the City protects your privacy.
Contacting the City
Inquiries can be made by:
Telephone: 311 (In Edmonton) or 780-442-5311 (Outside Edmonton)
Inquiries are prioritized and investigated based on the severity of the issue, history of concerns and inquiry type.
After you make an inquiry, you will receive a phone call within two (2) business days to confirm the details of your inquiry.
For more information on the Compliance process, visit Property and Owner Information.
The main goal of the Development Compliance team is to ensure property owners comply with the Zoning Bylaw. We use a variety of methods to achieve this:
Education about Bylaw regulations helps citizens to understand why complying with these regulations is necessary for all of us to live and work in a safe and vibrant city.
Voluntary Compliance occurs when voluntary changes are made to comply with the Zoning Bylaw. This is the most effective and fastest way to achieve compliance.
Tickets (Municipal and Violation) are issued when voluntary corrective actions have not been taken.
Violation Notices are warnings that a violation of the Zoning Bylaw has occurred and informs the property owner what must be done in order to comply with the Zoning Bylaw.
MGA Orders are legal documents issued in accordance with Section 645 of the Municipal Government Act. These identify the zoning violation and what must be done in order to comply with the Zoning Bylaw. Orders also define a timeline in which the actions must be taken to avoid further enforcement action.
Court Orders are demands for action. If the actions to correct the violation do not occur, stronger orders may result, such as an order of contempt. An Order of Contempt occurs when a court of law is disrespected, such as when a person refuses to comply with a court order.