Transit Safety and Security Tips

Safety and security is everyone’s business. If you see something out of the ordinary, report it immediately to the bus or train Operator, other uniformed ETS personnel, law enforcement personnel, or call or text Transit Watch at 780-442-4900.

In the event of an emergency situation while travelling on ETS, remain calm and listen carefully to announcements and follow instructions
Familiarize yourself with the location of emergency exits on buses and LRT trains
Do not prevent bus or train doors from closing

If you need help, talk to security staff, use the blue emergency help phones or call or text Transit Watch at 780-442-4900.

Escalator Safety Tips in LRT Stations

Escalators are common throughout the LRT system and it’s important to use them safely.

If you are travelling with mobility aids, strollers, bicycles, baggage and other devices, you should use an elevator instead for your safety and for the safety of others. These items can also cause damage to the escalator.

Watch how you step on and off the escalator. Untied shoelaces, loose clothing or bags can get caught in the moving parts and an unplanned step could lead to a fall. Stay aware of your location and be ready to step on and step off at the top.

Please keep to the right so others can use the left side to pass. When you leave the escalator, please move out of the way so that others behind you can get off quickly and easily.

Staying safe around LRT doors

Doors are unlocked once the train has come to a complete stop. The train cannot move again until all doors are closed and locked. Please do not block the doors or prevent them from closing.

Although the doors are locked and unlocked by the operator, you control when the doors open by pushing the door buttons inside or outside the vehicle.

On some LRT cars, doors open to the inside. Stand back to allow the doors to open.

A chime sounds when the doors are locked by the operator. This is also a warning that the train is about to move. The door buttons are no longer active once the operator has locked the doors. If a door is open when the chime sounds, it cannot be held open by pressing the door button.

LRT Crossing Warning Bells

Warning bells can be noisy but they are necessary to alert motorists, pedestrians, and cyclists that trains are approaching the crossing. To balance the need for safety and reduce the impact to surrounding residential communities, the City has reduced the loudness of the crossing bells by:

Directing the sound toward the intersection

Reducing the number of bells that ring at each crossing

Gate Controls at above ground LRT Stations

Once the LRT gates have been activated and the arms start to go down (Belvedere, Stadium, Health Sciences/Jubilee Station, McKernan-Belgravia, South Campus, Southgate, Century Park), for safety reasons, the LRT operator will not reopen doors for the public to board.

When boarding or leaving the train, make sure anyone travelling with you and your belongings are on the same side of the door as you.

Stop Request

Stop Request is a program that allows passengers to get off a bus at a safe location other than a bus stop along the route. The program is an added measure of convenience and safety for bus passengers especially during winter. It is in effect daily after 6pm. You must let the Operator know directly (do not ring the bell) at least one stop in advance of where you wish to get off. Exit by the front door once the Operator is able to safely stop the bus.

Please note: The Stop Request program does not apply to ETS express or highway buses.

Canada Post Service Disruption

Transit Safety and Security Tips

Safety Around the LRT

Escalator Safety Tips in LRT Stations

Staying safe around LRT doors

LRT Crossing Warning Bells

Gate Controls at above ground LRT Stations

Safety on Buses

Stop Request

Retractable Bus Shields for Bus Operators

Reporting Safety Concerns

Text Message

Help options on LRT

Phone Us

Uniformed Person

Transit Safety and Security Tips

Escalator Safety Tips in LRT Stations

Staying safe around LRT doors

LRT Crossing Warning Bells

Gate Controls at above ground LRT Stations

Stop Request

Retractable Bus Shields for Bus Operators

Text Message

Help options on LRT

Phone Us

Uniformed Person

Related Links

Rail Safety

Closed Circuit Television

Safety and Security Personnel and Support Staff