Job Seekers Frequently Asked Questions

Review the information below for more insight into how to apply for jobs with the City of Edmonton, how to submit an online application and how to check your status once you have submitted your application.

Applying for Jobs

I've found a job I'm interested in. How do I apply?

Applications or resumes for posted positions can be submitted in the following ways:

Online (Preferred)
All City of Edmonton vacancies (excluding Police Officers) are posted online. To apply online, visit www.edmonton.ca/careers, review the current job opportunities and locate the position you want to apply for. You will need to create a profile.

In Person
Application drop off box at the Employment Opportunities counter, Main Floor, City Hall. Complete the acknowledgement form and submit it with your resume.

By Mail

Complete the acknowledgement form and submit it with your resume to this address:
City of Edmonton
Employment Opportunities
Main Floor, City Hall
1 Sir Winston Churchill Square
Edmonton, AB T5J 2R7

I have missed the deadline for a position. Can I still apply?

We are unable to accept applications after the position has been closed. We encourage you to create an online general profile so that your information is entered into the City of Edmonton's candidate pool for future opportunities and consideration.

How do I apply on a specific position?

From the careers page, specify your job search criteria and then select the job posting you would like to apply to. Click "Apply online. "
Select "Continue" after reading the acknowledgement statement
Select "New User," and create a username and password for yourself, and enter your email address. The password you create will allow you to access your profile in our database at any time
You will be asked to enter personal information (name, address, phone number)
You will have the option to cut and paste, or upload your resume
You will be prompted to complete a job specific questionnaire and complete information on education, experience and certificates
Once you submit your online application, you will now be eligible for consideration for this career opportunity

When do I need to submit my application for a posted job?

Every employment opportunity has a closing date indicated on the job posting, and your application must be received by the closing date for that particular competition. Any applications or resumes received after the closing date will not be considered. When submitting your application or resume, be sure to indicate the job requisition number.

Do I have to submit a resume and an application form?

No. You only need to submit a resume or an application. However, if you are submitting a resume you must complete and submit the Acknowledgement Form and send it along with your resume.

What are the advantages of applying online?

Filling in the online application is a very effective way of quickly getting your information and resume to the right people within the City of Edmonton
You are required to answer job-related questions for all online postings and these questions can ONLY be answered online
The process is quick and simple
You can update your profile at any time so that your information is most up-to-date
You can track the progress of your application at any time

Does the City of Edmonton hire seasonal workers?

Yes. Watch for seasonal and summer job postings in February, March, and April. Visit our website to view current openings and apply as you would for any other posting.

Does the City of Edmonton accept education and training courses completed outside Canada?

Yes. If any formal education was completed outside Canada, indicate on your resume if it has been evaluated for equivalency, and if so, by whom it was assessed.
Any foreign education must be formally assessed as an equivalent to Canadian education prior to an offer of employment.
For information visit the International Qualifications Assessment Service (IQAS) website.

Is volunteer work considered in the selection process?

Yes. Volunteer work related to the position applied for is recognized as being a valuable addition to an applicants work history. Relevant volunteer work should be included on the resume or application form.

What if I have a criminal record and want to apply to The City of Edmonton for work?

Some employment competitions will note that a security clearance will be required. Having a criminal record does not exclude you from all employment opportunities with The City of Edmonton. When your application is reviewed, the nature of the offense, when the offense took place, and the relevance of the offense to the position for which you are applying are considered. This information is handled in a confidential manner and candidate honesty is paramount. Failure to fully inform the City may result in forfeiture of your rights to employment with the City.

Do applicants have to go through skill testing or medical testing?

If you are required to take further testing, it will be indicated on the job posting.

Does the City have a vaccination policy?

The City’s COVID-19 Vaccination Policy was suspended on March 10, 2023, due to the current state of the pandemic. The policy may be reinstated should conditions with COVID-19 change.

The safety of our staff and the public is a top priority for the City of Edmonton. The City of Edmonton continues to strongly encourage all employees to stay up to date with their COVID-19 vaccinations.

COVID-19 and Respiratory Illness

Using Online Application

I am a new user. How do I set up a username and password?

Select the New User icon on the login page.
Set up a username and password.
Create a security question to help you reset your password should you forget it.

How can I delete a file that I have attached? The system indicates that the maximum number of files has been attached. What should I do?

Please contact the employment assistant if you need any of your files to be deleted.

Can I apply for more than one job at a time?

Yes. Check off the jobs to "Add to basket", and then "apply for jobs in basket", you will be applying for all those jobs at one time.

How do I update a specific job application?

As long as the position is still posted online, you have the option of returning to that position and make any changes that you like to your application.
To update your application:

Log on to "My Jobpage" using your username and password
Select "View/edit submission" under the job title of the position you applied to
Update your application. Any changes that you make will automatically be saved. A reminder that changes to your application can only be made as long as the position is posted online.

How can I change my email address?

Log in to "My Jobpage" using your username and profile and select "Access my profile. " Find the relevant section with your email address information and select "Edit. "

None of the choices offered for a question correspond to my answer? What should I do?

You will need to provide an answer. To ensure that the City of Edmonton receives your completed application, all questions must be answered as accurately as possible.

I made an error in my submission – can I go back in and fix it? How do I do this?

Yes. Log on to "My Jobpage" using your username and password and click on "View/edit submission" under the job title of the position you applied to. Update your application.

I am unable to select multiple answers to a question. What should I do?

The recruiter may have improperly formatted the question. Select one item from the list and add a comment to your cover letter explaining the situation.

My Application

How do I check the status of my application?

Due to the volume of applications we receive, we regret that we are unable to respond to specific inquiries regarding the status of your application. To check the status, view "My Jobpage" from the careers page and log in using your username and password. You can view your submission status or select "View email messages" to read any communications sent to you.

What can I expect after submitting an application?

You will receive an automated notification confirming the receipt of your application.
You can view the status of your application by logging in to "My Jobpage" using your username and password.
Your application is captured in our database and will be reviewed against the position you have applied for.
Your application will remain on file in our database and will be considered for the specific position for which you have applied.

How are applications assessed?

All applicants are assessed relative to the qualifications listed on the job posting. Applicants who submit their application through the online recruiting tool may be asked a number of questions to further assess your qualifications. This information will be forwarded to the hiring supervisor for review.

When will I be contacted?

Only applicants who are being considered for an interview will be contacted. If you applied through the online recruitment tool, you may check your status online by logging in to "My Jobpage". If you did not apply online, and you have not been contacted within 6 to 8 weeks of the competition closing date, you can assume that your application is not being considered further.

How long does the selection process take? If I haven't heard from The City in one month, should I assume I have not been considered for the position?

If you have not received a response from the City within six weeks of the competition closing, you should assume the position has been filled.

I did not receive a confirmation of my application. Why?

The City of Edmonton will only send one acknowledgement for each position that you apply to. If you have updated your application, you will not receive a second acknowledgement confirming your update.
You can log back into the system as a returning user. All the information that was saved for your application in My Jobpage. You can see what was sent.

I am using the Attach Resume File option when completing my online application. Is my attached resume accessible to the recruiting manager?

The resume that you attach is available for Recruiting Managers to view and perform searches on, along with the online data entered.

What if I don't want my information in your database?

You can request that your profile be deleted from our database, at any time, by sending an e-mail to employment@edmonton.ca.

Technical Support

What operating system and browser should I use when searching and applying for positions at the City of Edmonton?

Our career site supports the following browsers:

Windows OS: Firefox, Chrome
Mac OS X: Safari

I click on the job opportunities page but it doesn't work, the page does not appear, what should I do?

Ensure your pop-up blocker is turned off. Go to tools in your menu bar - turn off pop-up blocker. You may need to refresh your screen (go to view and click refresh or use the icon at the top of your page that has 2 green arrows). Click retry.
If this doesn't work, clear the temporary Internet files (also called the cache) in your browser and refresh the page. It is advisable to close and re-open the browser
If you still get an "Error on page" message at the bottom, reboot your machine

I forgot my password, what should I do?

In order to retrieve your password, you will need to use the "Forgot your password" link on the login page. After entering your username and email address, you will receive a Change Password email. Open this email and follow the instructions. This email can only be used to change your password once.
Once you reach the change password screen, enter the requested information and select your new password keeping the following in mind:
- The password must contain at least six and no more than 32 characters
- The password must NOT contain any special characters (e. g. ", ', ^, ü, é, space. )
- The password must be different from your user name
If you are still not able to login to the system, contact our Employment Section at 780-496-7872 and leave a message, or email us at employment@edmonton.ca. One of our staff will be in contact with you shortly to reset your password

I have received several Forgot Password emails. What should I do?

Use the last email you have received to change your password.

I did not get the email to change my password. What should I do?

Verify the following:

That your email software does not have a filter that prevents you from getting emails from people outside of a certain list of contacts
Solution: Modify your list of contacts

That you don't have a filter that classifies the emails that you receive
Solution: Verify all your folders.

The your email service does not block emails with HTML attachments
Solution: Change your email provider.

Do you have any system access tips and application performance hints?

Here are some hints and tips to follow for a successful online resume and application:

Check that your browser meets our career site browser requirement.
Delete Browser Cache
- Microsoft: Tools > Internet Options > Temporary Files > Delete Files > OK > OK to exit.
- Netscape: Edit menu > Preferences > Advanced category > Cache (If no subcategories are visible, double-click Advanced to expand the list) > Clear Cache
Verify Your Settings. You may need to disable or modify your settings for the following to accommodate the online application:
- Internet Filtering and Monitoring Software
- Personal Firewall
- Privacy Settings
- Popup Blocker
Turn Off the Popup Blocker.
To turn off your pop up blocker:
- From the Tools in your menu bar, select pop up blocker
- Turn off the pop up blocker
- Refresh the page from the toolbar or from the View menu bar

Employment Office

Complete a Recruitment Inquiry form and we will respond to your inquiry within 24 hours (only during office hours).

Office Hours: Open: Monday to Friday, 8:00 am - 4:30 pm. Closed: Weekends & Holidays.

Note: Applications must be submitted through the online Recruitment Management System.

Canada Post Service Disruption

Job Seekers Frequently Asked Questions

Applying for Jobs

Using Online Application

My Application

Technical Support

Contact Us

Employment Office

Job Seekers Frequently Asked Questions

Applying for Jobs

Using Online Application

My Application

Technical Support

Related Documents

Related Links

Contact Us

Employment Office