city accessibility graphic

Ensuring all people are treated with respect, with equitable access and opportunity to participate to the fullest extent in the city.

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The City of Edmonton’s Accessibility Policy guides the development and implementation of City policies and civic engagement, programs and services, communications and technology, employee services, and infrastructure (facilities, open spaces, and transportation) to ensure full consideration of the needs of all individuals and their diverse abilities.

Accessibility: A Fundamental Aspect of Society

Accessibility is fundamental to the quality of life, well-being, and engagement of individuals in the social, economic, cultural, spiritual, and political aspects of society. 

The City of Edmonton Accessibility for People with Disabilities Policy is intended to ensure all people are treated with respect, and have equitable access and opportunity to participate to the fullest extent in the city.

The Policy

The Accessibility for People with Disabilities Policy was approved by City Council on September 24, 2019 and can be found here.

Policy and Plan Implementation 

The 2021-2024 Corporate Accessibility Plan supports the Policy through action. The Plan included 70 accessibility actions and ended in June 2024.

A final evaluation report is in progress.

Corporate staff training to support awareness on disability and accessibility for people with disabilities was released in 2020. 

The 311 app was updated in 2020 to track accessibility-related submissions.

2021–2024
  • Implementation of 2021 - 24 Corporate Accessibility Plan
June 2021
  • First 3-year Corporate Accessibility Plan published

December 2020

  • Updates to 311 app to track accessibility related submissions
October 2020
  • Corporate awareness training on Accessibility for People with Disabilities released