Please choose between the following three options:
Skip to main menu Skip to site search Continue to current page menu and contentMain page content begins here
Everyone should be able to access and benefit from City recreational and cultural sites, services and resources in a safe, enjoyable and respectful manner.
These guidelines apply to:
If these guidelines are not followed, measures will be put in place to limit or ban:
This is not an exhaustive list and there may be other behaviours that are not appropriate and are not included.
We strive to ensure everyone is treated with respect, and is engaged, if safe to do so, when not following these guidelines.
However, bans or restricted access to sites, services and communication with employees may be implemented if:
Individuals may be asked to leave the site or have their correspondence unaddressed for 1 day or 7 days.
Bans include the full removal of access to all branch sites for 90 days, 1 year or 2 years.
When a measure or ban is put in place, the person will receive via registered mail a letter that contains what occurred, the details of the ban and the appeal process.
To ensure fair, reasonable and impartial decisions have been made with regards to service restrictions, an appeal process provides an opportunity to:
The City of Edmonton and Community Recreation and Culture Branch will refuse an application for an appeal should the following apply:
Banned individuals may apply to appeal the terms of a ban within 30 days after receiving a ban letter.
The appeal request must be submitted to the Branch Management team in writing to the Community Recreation & Culture Public Safety & Security Office at:
crfsafetyandsecurity@edmonton.ca OR
PO Box 2359, Edmonton, Alberta, T5J 2R7
Upon receipt, the Management team will review the request and make contact to either set up an appeal meeting or to refuse the request for an appeal.
When an appeal meeting is held, minutes of the meeting will be taken and a decision will be rendered with respect to the ban after the appeal meeting.
The written decision arising from the appeal meeting with respect to the ban will be sent by registered mail.
Following the appeal, the decision maker will review all evidence that was used to determine the ban, along with any new evidence brought in by the banned individual, as soon as possible after the appeal meeting. No decisions are to be made during the meeting.
Based on all the evidence and the Branch’s guidelines and policies on safe use of sites, the decision maker will make their own decision to determine if the evidence substantiates that the individual contravened and that the type(s) of contravention(s) meet the appropriate criteria for that type and length of ban.
The decision maker may decide to either:
If a formal ban is changed as a result of the appeal process, the reason for the change will be documented, and communicated to the restricted individual as an appendix to the ban letter.
All appeal decisions will be communicated via registered mail to the banned individual in writing, including denials, approvals, or changes to terms. This appeal will be final and no additional appeals are possible.